You have 30 days from the delivery date to start a return, and there is no restocking fee. Returns go to our office in Midway, Georgia, not to the print partner.
The short version
| Question | Answer |
|---|---|
| How long do I have? | 30 days from the day the carrier marks it delivered. |
| Where does it go? | Nexorax Returns, LUCY WATKINS FUNY LLC, 173 River Birch Ln, Midway, GA 31320. |
| Who pays return postage? | You do, if you changed your mind. We do, if the blanket arrived damaged, misprinted, or wrong. |
| Restocking fee? | None. |
| When is the refund posted? | 5 to 7 business days after the return arrives in Midway. |
| Do I need to email first? | Yes. We give you a return number, and returns without one cannot be matched to an order. |
What can be returned
A blanket can be returned if it is unwashed, unused, and in its original packaging. Because each blanket is printed to order, we ask that you check the size and design on the product page before you buy. The size guide on every product page shows the three sizes to the same scale.
We cannot accept a blanket that has been washed, has pet hair or odors, or has been used. If a return arrives in that condition, we email you a photo and ship it back at your cost, or hold it for 14 days for you to arrange pickup.
If the blanket arrived damaged, misprinted, or wrong
- Email support@nexoraxspaceptelt.store within 48 hours of delivery with your order number and 2 photos: one of the problem, one of the whole blanket.
- We reply within 1 business day with a reprint or a refund, your choice.
- In most cases you keep the blanket. If we need it back, we email you a prepaid label.
Small differences between the product image and the blanket are not defects. The images are renders from the print file, and velveteen pile softens fine detail slightly. See the Size and care guide for what to expect.
How to return a blanket you changed your mind about
- Email support@nexoraxspaceptelt.store within 30 days of delivery with your order number and the reason.
- We reply within 1 business day with a return number.
- Pack the blanket in its original bag, write the return number on the outside of the box, and ship it with any carrier to: Nexorax Returns, LUCY WATKINS FUNY LLC, 173 River Birch Ln, Midway, GA 31320. Keep the tracking receipt.
- When the return arrives, we inspect it and refund the blanket price to your original payment method within 5 to 7 business days. The original $7.95 shipping charge, if you paid one, is not refunded.
Who pays what
| Case | Return postage | Original shipping | Refund |
|---|---|---|---|
| Arrived damaged or misprinted | We pay (or you keep it) | Refunded | Full, or reprint |
| Wrong design or wrong size sent | We pay | Refunded | Full, or reprint |
| Lost in transit | None needed | Refunded | Full, or reprint |
| Changed your mind | You pay | Not refunded | Blanket price |
| Ordered the wrong size | You pay | Not refunded | Blanket price |
Exchanges
We do not hold stock, so there is no direct exchange. Return the blanket for a refund and place a new order for the size or design you want. If you email us first, we can start the new order right away so you are not waiting on the return.
Cancellations
You can cancel within 12 hours of ordering for a full refund. After 12 hours the blanket is in production and the order cannot be canceled. Email us with your order number, and we confirm the cancellation by email.
Refunds
Refunds go back to the payment method you used at checkout. We post the refund within 5 to 7 business days of receiving the return, and your bank may take another 3 to 10 business days to show it. We do not refund to a different card or in cash.
Where not to send returns
Do not send a return to the print partner's address on the shipping label. They cannot process it, and we cannot refund a package we did not receive. Returns go only to Midway, Georgia, with a return number.
Questions
Email support@nexoraxspaceptelt.store. A person replies within 1 business day, Monday through Friday, 9:00 AM to 5:00 PM Eastern. We have no phone line.
Last updated: 09/05/2026.